Terms of Service
Last updated: 26 August 2026
Membership and credits
Memberships bill monthly in advance. Treatment credits are issued at the start of each billing cycle and expire at the end of it; unused credits do not roll over. Upgrading takes effect immediately; downgrading takes effect at the next renewal.
Booking and cancellation
Appointments may be cancelled from the app. Credits used for a cancelled appointment are returned to your balance immediately. Repeated same-day cancellations or no-shows may result in the credit being forfeited.
Packages
Prepaid packages are charged in full at purchase, are non-refundable, and their sessions may be used at any location. Package sessions are consumed before membership credits when you choose that option at booking.
Treatment and suitability
All treatments require a signed medical intake and consent form. Practitioners may decline or modify a treatment on clinical grounds, including during pregnancy or where medications or allergies present a risk. Results vary and are not guaranteed.
Shop and payments
Member pricing applies while your membership is active. Payment requires a connected payment method. Shop credit earned through rewards is applied automatically at checkout and has no cash value.
Loyalty points
Points are earned on completed visits and purchases, have no cash value, and are forfeited if the account is closed. We may adjust reward costs with notice.
Account security
You are responsible for keeping your credentials confidential. We offer two-step verification and an active-device list so you can end sessions you do not recognise.